Refund policy

1. Change of Mind Returns

  • We do not accept returns for change of mind, wrong colour preference, buyer’s remorse, or similar reasons.
  • All purchases are final unless the product qualifies under the CPA provisions below.

2. Defective, Unsafe or Non-Compliant Goods (Section 56 CPA)

  • If the Vegetable Chopper is defective, unsafe, or fails to meet the quality standards in Section 55 of the CPA (durable, suitable for purpose, free from defects), you may return it within 6 months of delivery.
  • You may choose: repair, replacement, or refund.
  • We reserve the right to inspect the product to confirm the defect.
  • Normal wear and tear, misuse, improper cleaning, accidental damage, or customer negligence is not covered.
  • Return shipping for defective items will be covered by us.

3. Direct Marketing Cooling-Off Period (Section 16 CPA)

  • If the purchase was made through direct marketing (e.g. telephone, door-to-door, or unsolicited marketing), you have 5 business days from receipt to cancel and return the product for a full refund.
  • You are responsible for return shipping costs.

4. Online / Distance Sales – Right to Inspect

  • You may inspect the Vegetable Chopper upon delivery.
  • If it is not as described or shown in the listing, you may reject it and request a full refund (subject to CPA rules).

5. Special Purpose Goods

  • If you specifically requested the chopper for a particular purpose and we confirmed its suitability, you have 10 business days to return it if it proves unsuitable for that stated purpose.

Return Conditions (All Returns)

  • The product must be returned in its original packaging, unused or minimally used (only for inspection), clean, and in a re-sellable condition.
  • Proof of purchase (invoice or receipt) is mandatory.
  • We reserve the right to refuse returns that do not meet these conditions.
  • Refunds exclude any delivery/shipping fees unless the return is due to our error or defect.

Refund Processing

  • Approved refunds will be processed within 10 business days using the original payment method.
  • No cash refunds on card or electronic payments.