Shipping Policy

1. Processing Time

• All orders are processed within 1-2 business days after payment confirmation.
• Orders placed after 12:00 PM, on weekends, or public holidays will be processed on the next business day.

2. Delivery Time

• Standard delivery within South Africa takes 8 to 11 business days from the date of dispatch.
• This is our estimated delivery window using our courier partner.

3. Shipping Method

• We use Aramex Door-to-Door service for all deliveries.
• Your parcel will be delivered directly to your specified address by an Aramex courier.

4. Shipping Costs

• Shipping fees are calculated at checkout based on your location.
• Free shipping may apply on qualifying orders (shown at checkout).
• Shipping fees are non-refundable except where required by law (e.g. our error or defective product).

5. Order Tracking

• A tracking number will be emailed to you once your order is dispatched.
• You can track your parcel directly on the Aramex website.

6. Delivery & Acceptance

• A signature may be required upon delivery.
• Please provide a correct and complete delivery address. We are not responsible for delays or failed deliveries caused by incorrect address information.

7. Delays & Liability

• We take full responsibility for any delays caused by us or our courier partner (Aramex).
• If delivery is significantly delayed beyond the stated 8-11 business days due to our side, you may contact us for resolution, which may include cancellation and refund where legally required.
• Delays due to unforeseen events (e.g. weather, strikes, road closures, or force majeure) are outside our control, but we will keep you updated.

8. Damaged or Lost Shipments

• Inspect your parcel upon delivery. Report any damage with clear photos within 48 hours.
• For lost shipments, we will work with Aramex to investigate and provide a replacement or full refund.

9. International Shipping

• We  ship only within South Africa.

Oak Premium Kitchen™